SUPPORT

Your success is our success

Templeton Station
Architect: Francl Architecture

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Customer success is a top priority at Summit. Every customer gets a Standard Subscription Plan for support alongside their Autodesk subscription contract. Our most productive customers take advantage of Premier Subscription Support for access to priority support, learning credits, and on-site privileges.

Work closely with our support team to optimize the use of your Autodesk products, adopt BIM and CAD best practices, and streamline operations.

STANDARD SUPPORT

Telephone and online support to guide you through your technical issues.

PREMIER SUPPORT

Accelerate your success with priority access to our team of experts, training to drive adoption and tools to measure BIM-specific ROI.

Let our industry experts help you

Speak to a person

Ready for you on the other end of the phone is an expert with a background in architecture or engineering. They will be happy to help you solve your technical issues and keep you moving.

  • Average response time of under 2 hours
  • Answers to all your questions from “how-to” technical issues to network licensing

Make better use of your software

Give your team the knowledge they need to use the software better when they need it.

  • Discounted industry training sessions that take users from beginner to superuser
  • Access to online videos that demonstrate technical suggestions to help you work better

Get the most from your Autodesk Subscription Service

Manage your assets with:

  • A guided tour through the Autodesk subscription portal and how to manage your Autodesk software holdings online
  • Learn how to access downloads, application upgrades, component libraries, and  online training and support.

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Contact Support

If you have questions about Autodesk products, getting started, or anything else, please ask us. Our highly trained team is ready to help.

Phone

604.568.8324 or toll free 1.844.864.4BIM

Email

help(at)support.summitaec.com

Online Portal

support.summitaec.com/

To help us respond to you faster, please include the following in your message:

  • Your name
  • Your company name
  • Your phone number
  • Support tracking number (if you are dealing with an existing issue)
  • A brief description of the issue

Support is available on weekdays, excluding holidays, during regular business hours.

Summit Technologies 2015
Vancouver: 604.568.8324 | Calgary: 403.648.9272 | Edmonton: 780.936.8008

604.568.8324